Help Center
1. Welcome to Our Help Center
This Help Center is designed to help you find clear information about shopping on temp.com. Here you can learn about orders, payments, shipping, tracking, returns, refunds, privacy, cookies, and customer support. If you cannot find the answer you need, you may contact temp directly for assistance.
2. Placing an Order
To place an order, choose the item you want, review the product information, add it to your cart, and complete checkout with accurate billing and shipping details. Please check your order carefully before submitting payment, including your email address, phone number, delivery address, selected items, quantity, and total amount.
3. Order Confirmation
After your order is submitted successfully, an order confirmation may be sent to the email address used at checkout. This email usually includes your order number and basic order details. If you do not receive it, please check your spam or junk folder before contacting us at [email protected].
4. Payment Help
Available payment methods may include the options shown at checkout, such as major cards, PayPal, Apple Pay, Google Pay, or other supported payment services. Transactions for European-region customers are generally processed in Euro unless another currency is clearly displayed at checkout. For more details, please review our Payment Policy.
5. Payment Failure or Duplicate Charge
If your payment is declined, please check that your billing details, card information, account balance, and payment provider settings are correct. If you see a duplicate charge, failed checkout, or unusual payment status, please contact us with your order number, payment date, and checkout email so we can review the issue more efficiently.
6. Order Processing Time
Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends, public holidays, or days when shipping carriers are not operating. During busy periods or temporary service interruptions, order processing may take longer than usual.
7. Worldwide Shipping
temp provides worldwide shipping services where available. Shipping fees and delivery estimates may vary by destination, including Europe, the United States, Australia, and other worldwide regions. Delivery estimates are provided for reference and may be affected by address accuracy, customs processing, local carrier handling, weather, holidays, or regional service conditions.
8. Shipping Fees and Delivery Time
Europe shipping is usually €8.99 with an estimated delivery time of 6–12 business days after shipment. United States shipping is usually €9.99 with an estimated delivery time of 7–14 business days after shipment. Australia shipping is usually €12.99 with an estimated delivery time of 8–16 business days after shipment. Other worldwide regions are usually €14.99 with an estimated delivery time of 10–20 business days after shipment. Please review our Shipping Policy for complete details.
9. Tracking Your Order
After your order has been shipped, tracking information will be sent to the email address provided at checkout. Tracking updates may take time to appear after the carrier first receives the package. You can also check your order status through our Order Tracking page by entering the required order information.
10. Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, VAT, handling fees, or other local charges may be applied by the destination country or region. These charges are generally the responsibility of the recipient unless otherwise required by applicable rules. Customs checks may also affect delivery time.
11. Delayed or Missing Packages
Packages may be delayed due to customs inspections, incorrect addresses, failed delivery attempts, severe weather, public holidays, carrier backlogs, transportation disruptions, or other circumstances outside the direct control of temp. If tracking has not updated for several days or your package appears missing, please contact us with your order number and tracking details.
12. Return Requests
You may request a return within 30 days of receiving your order. Returned items must generally be clean, complete, unused, unaltered, and in resalable condition. Before sending anything back, please contact us at [email protected] with your order number, checkout email, return reason, and related details.
13. Refund Status
Approved refunds are normally issued to the original payment method used at checkout. Refund processing usually takes 3–10 business days after the returned item has been inspected and approved. After the refund is issued, the time required for funds to appear in your account may depend on your bank, card issuer, wallet provider, or payment processor, and usually takes around 7 business days. Please review our Return & Refund Policy for more information.
14. Privacy and Cookie Help
We use personal information to process orders, arrange delivery, confirm payments, provide support, manage returns and refunds, maintain security, and improve website functions. Cookies may help support cart activity, checkout, preferences, website performance, and security. For more details, please review our Privacy Policy and Cookie Policy.
15. Contact Customer Support
If you still need help, please contact temp at [email protected] or call us at +1 phone. Our company address is us address. Customer service is generally available Monday to Friday, 9:00 AM to 5:00 PM local business time, excluding weekends and public holidays. We aim to reply to email messages within 24 hours during business days.